Storage Container and Site Accommodation FAQs

ACCESS

If you have any doubts concerning the space onsite to fit a unit, it can be arranged for one of our dedicated account managers to come out and assess the site beforehand. For complex installations, as part of the Mobile Mini service, an experienced site management team will be put in place, who will always visit the site beforehand and will be available at all hours to deal with any enquiries or issues.

Please ensure your site is fully prepared for delivery on a HIAB (craned) or articulated delivery lorry. If you are concerned about site access or ground conditions please contact us well in advance of delivery or collection so that we can discuss the options with you. Unless we have agreed otherwise, you are responsible for the provision and connection of mains services and drainage.

We will always carry out a site visit beforehand for complex installations or on sites where access may be a concern to ensure that delivery and site set-up runs as smoothly as possible.

COLLECTION

Due to factors outside of our control (traffic, holdup on sites etc.), we cannot guarantee a specific time of delivery or collection. All units will normally be delivered between 8.00 am and 5.00 pm. We will always endeavour to meet early/late or am/pm requests but cannot guarantee this and additional charges may apply. The driver will always call and let you know when they are close to the site. If a driver has to wait onsite to off-load or collect a unit for longer than 30 minutes a waiting charge will apply.

You can arrange the collection of your units by either contacting your dedicated account manager or by calling 0800 731 9878 or emailing info@mobilemini.co.uk. Please give us at least 2 working days notice if you wish to off-hire the units. We aim to collect within 7 working days from the day of your off-hire request and will notify you if this is not possible. Before collection, be sure to remove all of your personal property, dispose of any rubbish and make the unit available in a clean condition. Containers should be left unlocked with the padlock and keys placed inside.

If at any time you wish to off-hire your unit, please contact your dedicated Account Manager as early as possible. We require at least 2 working days notice if you would like to off-hire the units. We will endeavour to collect the unit within 7 working days of your notice and will notify you if this is not possible. Before collection, be sure to remove all of your personal property, dispose of any rubbish and make the unit available in a clean condition. Failure to do so will result in an additional cleaning charge. Containers should be left unlocked with the padlock and keys placed inside.

Before collection, it is your responsibility to remove all your personal belongings and dispose of any rubbish. Our drivers will not collect units until they have been emptied and you will be charged should a driver be called out but unable to collect a unit for this reason.

We ask that you give us at least two working days notice if you wish to off-hire the units. We aim to collect the units within 7 working days from the day you notify us and will let you know if this is not possible.

DELIVERY

Once we have received your Purchase Order, your dedicated Account Manager will contact you to confirm the order and delivery requirements. A reservation is then made and confirmed with the nearest branch where your unit will be scheduled for delivery as advised. You are advised to contact your Account Manager to arrange the collection of a unit.

Our usual lead time is 2 working days for a single standard storage container and 5 working days for a single standard accommodation unit from the day the order was received. All lead times are subject to the availability of stock.

Due to factors outside of our control (traffic, holdup on sites etc.), we cannot guarantee a specific time of delivery or collection. All units will normally be delivered between 8.00 am and 5.00 pm. We will always endeavour to meet early/late or am/pm requests but cannot guarantee this and additional charges may apply. The driver will always call and let you know when they are close to the site. If a driver has to wait onsite to off-load or collect a unit for longer than 30 minutes a waiting charge will apply.

Please ensure your site is fully prepared for delivery on a HIAB (craned) or articulated delivery lorry. If you are concerned about site access or ground conditions please contact us well in advance of delivery or collection so that we can discuss the options with you. Unless we have agreed otherwise, you are responsible for the provision and connection of mains services and drainage.

Our fleet of crane arm delivery lorries will transport your units directly to your site. All Mobile Mini’s lorry loader cranes conform and are certified to current specific Health & Safety legislation. The units are lifted from the lorries by our CPCS/ALLMI accredited drivers, who are equipped with all suitable personal protective equipment and are fully conversant with all current safety legislation, and have received comprehensive and consistent internal and external height safety training to ensure the highest standards are achieved. Mobile Mini offers a pioneering bottom-lifting method that makes the delivery, off-loading and positioning of the unit much safer for client and driver. For complex installations, we have dedicated CPCS Appointed Persons who will undertake a site visit and then prepare a suitable specific method statement and risk assessment, together with a lifting plan, with safety at the very forefront.

FEATURES

Most of our units are 8’6 high although heights may vary, for details contact your account manager or nearest branch.

Our Energy Saving range of accommodation units offer the following additional features: Double glazed windows Timed heaters Door closers PIR lighting Additional insulation

Energy saving toilet and welfare units also provide non-concussive taps, dual flush systems, independent push control for urinals.

All of our wind and watertight units are made from 100% corrugated steel unlike some of the lighter weight materials used by some of our competitors. The majority of our storage containers are fitted with our unique patented Tri-Cam locking system and ContainerGuard Lock and accommodation units come fitted with lockable steel window shutters and heavyweight doors with an advanced 10 point locking system, ensuring security and peace of mind.

General

Click here for Mobile Mini’s Modern Slavery and Human Trafficking Policy

We offer various storage container lengths ranging from 10ft up to 40ft and accommodation units from 10ft – 32ft. From your initial enquiry, a dedicated account manager will be on hand to talk through your requirements, answer any queries and advise on the best size unit for you. For more complex installations, the account manager will carry out a site visit assessment beforehand.

Our storage containers vary in size to suit your requirements, the largest being 40ft in length. We also have 10ft, 20ft, 24ft and 30ft units available. Accommodation units are available in the following lengths, 10ft, 16ft, 20ft, 24ft and 32ft. Most of our container and accommodation units are 8ft – 10ft wide and 8’6 high to offer maximum space. Although heights may vary, for details contact your nearest branch.

Office opening hours are Monday – Friday 8.30am – 5pm. The office is closed on bank holidays and the period between Christmas and New Year’s Day.

Please visit “Health & Safety” for full details of our accreditations.

We have 15 branches throughout Scotland, England and Wales

HIRING

There are no time restrictions as to when you can place an order, however we usually advise 2 days notice to deliver a single standard storage container and 5 working days for a single standard accommodation unit from the day the order was received. All orders are subject to the availability of stock.

All hires are made for a minimum initial period of 4 weeks. There is no maximum length of hire period.

Payment terms are strictly 30 days from the date of invoice unless otherwise agreed.

PRICING

Your quote will cover your hire and transportation costs. Hire prices quoted are per week and are charged 4 weekly and in advance. All hires are charged for a minimum initial hire period of 4 weeks. Delivery and collection transportation costs are charged upfront.

For most units all costs are included in your delivery and collection charges however, in some cases there may be additional charges for more complex installations.

Payment terms are strictly 30 days from the date of invoice unless otherwise agreed.

RECRUITMENT

Click here for Mobile Mini’s Modern Slavery and Human Trafficking Policy

If you are interested in applying for a specific vacancy that has been advertised, you will need to apply directly on the Mobile Mini Vacancies page and create your own profile.

To get started visit the Mobile Mini Career page and click on vacancies. Click on a job role that you would like to apply for and enter your name, email address and password. You will then be asked to upload a copy of your CV. The profile account will extract information it recognises as relevant and will populate your profile. You will be asked to verify that the information uploaded is correct. You can change any details you wish to and you will be prompted to fill out any empty mandatory fields.

A career profile is similar to an online CV and includes details of your skills, experiences, work history and contact details. You can update your career profile at any time to show new skills that you have developed, the courses you have attended or projects you have worked on. You can also receive text alerts and updates of new vacancies that match your skills and location choices.

Your career profile is used by the HR Team when they are looking to recruit for a job. They will shortlist for all roles by matching your skills against the requirements of the job. We would recommend that you check our vacancies section to apply for new roles that you are interested in.

SERVICE

Once we have received your Purchase Order, your dedicated Account Manager will contact you to confirm the order and delivery requirements. A reservation is then made and confirmed with the nearest branch where your unit will be scheduled for delivery as advised. You are advised to contact your Account Manager to arrange the collection of a unit.

Due to factors outside of our control (traffic, holdup on sites etc.), we cannot guarantee a specific time of delivery or collection. All units will normally be delivered between 8.00 am and 5.00 pm. We will always endeavour to meet early/late or am/pm requests but cannot guarantee this and additional charges may apply. The driver will always call and let you know when they are close to the site. If a driver has to wait onsite to off-load or collect a unit for longer than 30 minutes a waiting charge will apply.

If you have any problems during the life of hire, please contact your dedicated Account Manager immediately so that we can promptly make the necessary repairs or arrange a replacement.

We aim to ensure that all our products reach you in good condition. However, if you have any problems, please contact your dedicated Account Manager, who will ensure that any issues are dealt with promptly.

Please visit “Health & Safety” for full details of our accreditations.

Before collection, it is your responsibility to remove all your personal belongings and dispose of any rubbish. Our drivers will not collect units until they have been emptied and you will be charged should a driver be called out but unable to collect a unit for this reason.

We will always carry out a site visit beforehand for complex installations or on sites where access may be a concern to ensure that delivery and site set-up runs as smoothly as possible.

T & C

Our usual lead time is 2 working days for a single standard storage container and 5 working days for a single standard accommodation unit from the day the order was received. All lead times are subject to the availability of stock.

Any cancellations must be made more than 24 hours before delivery or they will incur the full delivery charges.

The unit will be checked for damages once it has been off hired and we will charge you for any damages incurred during the hire. You can opt to take out our Damage Waiver Plan which will significantly reduce the risk of charges being incurred. Please refer to Damage Waiver for full details.

Damage Waiver gives you peace of mind when hiring our storage containers. For 10% of the weekly hire rate, our optional Damage Waiver Plan will cover you for most damage or theft, preventing you from being billed for the most common types of damage to your container. There are no excesses or deductibles on our Damage Waiver Plan. Our Plan covers: Break-In* Attempted Break-In* Theft* Fire & Flood Accidental Damage Replacement Keys *A police report/crime number is required Damage Waiver does not cover: Criminal damage or negligence by the customer Damage or loss to customer’s property Graffiti and other damage to paintwork Damage Waiver is not an insurance policy and is only available on storage containers. Our Damage Waiver Plan is not available for offices, toilets, welfare units or other site accommodation units. For details to take advantage of our optional Damage Waiver simply contact your dedicated Account Manager. Payments for Damage Waiver will then be automatically added to your monthly invoice.

Payment terms are strictly 30 days from the date of invoice unless otherwise agreed

Please click here to download our Terms & Conditions

Your Account Manager can advise on items that are deemed unsuitable to be stored in our units. In some cases, suitable modifications can be made to the unit to ensure safety regulations are met. For health and safety reasons, no hazardous materials can be stored within our units such as gas bottles, aerosols, paints and flammable goods.

We ask that you give us at least two working days notice if you wish to off-hire the units. We aim to collect the units within 7 working days from the day you notify us and will let you know if this is not possible.

Please choose a product and enter your contact details here to request a quote

Get in touch with us today for a bespoke quote specific for your requirements.

Call : 0800 731 9878