At Mobile Mini, we like to lead the way in our industry and see ourselves as innovators rather than followers.
A lot of the practices and measures we have in place for health & safety, security, customer service, and transportation across our industry were either developed or adopted early by Mobile Mini and we continuously strive for operational excellence and ways to further improve our existing processes.
Here are some of the ways we are pioneering in our industry:
Leaders in Health & Safety
Nothing is more important to Mobile Mini than Health & Safety and we constantly strive to maintain our position as the safest company in the industry.
Our accident rates are the best in our industry and we are currently close to our goal of zero incidents. However, this does not make us complacent and we continue to assess the risks throughout all of our operations.
We are continuously looking to introduce and develop new ways of working more safely and many of the methods used in the industry today were initially developed by Mobile Mini. For example, Mobile Mini introduced to the industry a unique bottom lifting method of delivering and collecting a container, which attaches all lifting equipment from the ground level, eliminating the need to work at height.
We are also the only company within our industry to achieve Fleet Operators Recognition Scheme (FORS) Gold level accreditation, which recognises our commitment as a transport operator to be safer, greener and more efficient.
Commitment to Customer Service
Mobile Mini were the first in our industry to use the internationally recognised NPS management tool to measure customer service.
The Net Promoter Score measures the willingness of our customers to recommend Mobile Mini to others and gauges our customers overall satisfaction and loyalty to our brand. Since 2011 we have been carrying out NPS customer satisfaction surveys to enable us to really listen to our customers. For us, it is important that we strive towards delivering the best possible level of customer service.
Patented locking system
Our customers wanted superior security – so we found the answer!
In the early 2000’s Mobile Mini developed our very own exclusive locking system with maximum security in mind. The majority of our storage containers come fitted with our unique patented Tri-Cam Locking System and Container Guard Lock, which offers bank vault security using a hidden 3 point internal locking system compared to the competitions 1 point external locking system.
Why choose Mobile Mini
We take safety very seriously. Our Health and Safety team are fully trained, certified and experienced in all safety matters and can provide risk assessments, method statements, as well as offer any other help and advice. Read more…
While we do have a national presence we believe it is important to service our customers at a local level through our 16 branches. Each of our branch locations can service an entire region in a cost-effective manner and are staffed with a local manager, salespeople, field service personnel, drivers and yard staff. Read more…
We pride ourselves in offering excellent customer service and strive to exceed customers’ expectations. You will be assigned your own Dedicated Account Manager who will be your single point of contact for all your questions and queries; offering a personal service and allowing us to deal with any requests as quickly and efficiently as possible. Read more…
Your delivery and collection will be worry and hassle free. Our experienced drivers of our own fleet of crane arm lorries are fully trained and certified in accordance with current health and safety legislation. Read more…
We like to lead the way in our industry and see ourselves as innovators rather than followers. A lot of the practices and measures we have in place for health & safety, security, customer service, and transportation across our industry were either developed or adopted early by Mobile Mini and we continuously strive for operational excellence and ways to further improve our existing processes.
What our customers say?
The guy from the depot was very helpful and things are done at short notice with competitive prices.
Mobile Mini are good suppliers because the locks and containers are very secure with good height and layout.
Good product and good service, on the ball staff and polite and knowledgeable.