FAQs

All categoriesAccessCollectionDeliveryFeaturesGeneralHiringPricingRecruitmentServiceT & C

Access (3)

How will I know that my unit will fit onsite?

If you have any doubts concerning the space onsite to fit a unit, it can be arranged for one of our dedicated account managers to come out and assess the site beforehand.

For complex installations, as part of the Mobile Mini service, an experienced site management team will be put in place, who will always visit the site beforehand and will be available at all hours to deal with any enquiries or issues.

How do I prepare my site for the delivery of a unit?

Please ensure your site is fully prepared for delivery on a HIAB (craned) or articulated delivery lorry. If you are concerned about site access or ground conditions please contact us well in advance of delivery or collection so that we can discuss the options with you. Unless we have agreed otherwise, you are responsible for the provision and connection of mains services and drainage.

Can you do site visits before delivery takes place?

We will always carry out a site visit beforehand for complex installations or on sites where access may be a concern to ensure that delivery and site set-up runs as smoothly as possible.

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Collection (5)

Am I able to arrange a specific time for delivery or collection?

Due to factors outside of our control (traffic, holdup on sites etc.) we cannot guarantee a specific time of delivery or collection. All units will normally be delivered between 8.00am and 5.00pm. We will always endeavour to meet early/late or am/pm requests but cannot guarantee this and additional charges may apply.

The driver will always call and let you know when they are close to the site. If a driver has to wait onsite to off-load or collect a unit for longer than 30 minutes a waiting charge will apply.

How do I arrange collection?

You can arrange the collection of your units by either contacting your dedicated account manager or by calling 0800 731 9878 or emailing info@mobilemini.co.uk.

Please give us at least 2 working days notice if you wish to off-hire the units. We aim to collect within 7 working days from the day of your off-hire request and will notify you if this is not possible.

Before collection, be sure to remove all of your personal property, dispose of any rubbish and make the unit available in a clean condition. Containers should be left unlocked with the padlock and keys placed inside.

How much notice is required to collect a unit?

If at any time you wish to off-hire your unit, please contact your dedicated Account Manager as early as possible. We require at least 2 working days notice if you would like to off-hire the units. We will endeavour to collect the unit within 7 working days of your notice and will notify you if this is not possible.

Before collection, be sure to remove all of your personal property, dispose of any rubbish and make the unit available in a clean condition. Failure to do so will result in an additional cleaning charge. Containers should be left unlocked with the padlock and keys placed inside.

Can Mobile Mini arrange for my storage unit to be emptied?

Before collection it is your responsibility to remove all your personal belongings and dispose of any rubbish. Our drivers will not collect units until they have been emptied and you will be charged should a driver be called out but unable to collect a unit for this reason.

How much notice required for a collection?

We ask that you give us at least two working days notice if you wish to off-hire the units. We aim to collect the units within 7 working days from the day you notify us and will let you know if this is not possible.

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Delivery (5)

What is the hire process?

Once we have received your Purchase Order, your dedicated Account Manager with contact you to confirm the order and delivery requirements. A reservation is then made and confirmed with the nearest branch where your unit will be scheduled for delivery as advised.

You are advised to contact your Account Manager to arrange the collection of a unit.

How long before my unit can be delivered?

Our usual lead time is 2 working days for a single standard storage container and 5 working days for a single standard accommodation unit from the day the order was received. All lead times are subject to the availability of stock.

Am I able to arrange a specific time for delivery or collection?

Due to factors outside of our control (traffic, holdup on sites etc.) we cannot guarantee a specific time of delivery or collection. All units will normally be delivered between 8.00am and 5.00pm. We will always endeavour to meet early/late or am/pm requests but cannot guarantee this and additional charges may apply.

The driver will always call and let you know when they are close to the site. If a driver has to wait onsite to off-load or collect a unit for longer than 30 minutes a waiting charge will apply.

How do I prepare my site for the delivery of a unit?

Please ensure your site is fully prepared for delivery on a HIAB (craned) or articulated delivery lorry. If you are concerned about site access or ground conditions please contact us well in advance of delivery or collection so that we can discuss the options with you. Unless we have agreed otherwise, you are responsible for the provision and connection of mains services and drainage.

How will the unit be transported?

Our fleet of crane arm delivery lorries will transport your units directly to your site. All Mobile Mini’s lorry loader cranes conform and are certified to current specific Health & Safety legislation.

The units are lifted from the lorries by our CPCS/ALLMI accredited drivers, who are equipped with all suitable personal protective equipment and are fully conversant with all current safety legislation, and have received comprehensive and consistent internal and external height safety training to ensure the highest standards are achieved. Mobile Mini offers a pioneering bottom-lifting method which makes the delivery, off-loading and positioning of the unit much safer for client and driver.

For complex installations, we have dedicated CPCS Appointed Persons who will undertake a site visit and then prepare a suitable specific method statement and risk assessment, together with a lifting plan, with safety at the very forefront.

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Features (3)

What height are the units?

Most of our units are 8’6 high although heights may vary, for details contact your account manager or nearest branch.

What is the difference between a standard and an Elite unit?

Our eco-friendly Elite range of accommodation units offer the following additional features:

  • Double glazed windows
  • Timed heaters
  • Door closers
  • PIR lighting
  • Additional insulation

Elite toilet and welfare units also provide non concussive taps, dual flush systems, independent push control for urinals and an optional eco-friendly waterless system to save water.

How secure are the units?

All of our wind and watertight units are made from 100% corrugated steel unlike some of the lighter weight materials used by some of our competitors.

The majority of our storage containers are fitted with our unique patented Tri-Cam locking system and ContainerGuard Lock and accommodation units come fitted with lockable steel window shutters and heavyweight doors with an advanced 10 point locking system, ensuring security and peace of mind.

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General (5)

What size unit do I need?

We offer various storage container lengths ranging from 10ft up to 40ft and accommodation units from 10ft – 32ft. From your initial enquiry a dedicated account manager will be on hand to talk through your requirements, answer any queries and advise on the best size unit for you. For more complex installations, the account manager will carry out a site visit assessment beforehand.

What is the biggest size unit that you offer?

Our storage containers vary in size to suit your requirements, the largest being 40ft in length. We also have 10ft, 20ft, 24ft and 30ft units available. Accommodation units are available in the following lengths, 10ft, 16ft, 20ft, 24ft and 32ft.

Most of our container and accommodation units are 8ft – 10ft wide and 8’6 high to offer maximum space.  Although heights may vary, for details contact your nearest branch.

What are your office opening hours?

Office opening hours are Monday – Friday 8.30am – 5pm.

The office is closed on bank holidays and the period between Christmas and New Year’s Day.

What accreditations do you have?

Please visit “Health & Safety” for full details of our accreditations.

Are you nationwide and how many branches do you have?

We have 16 branches throughout Scotland, England and Wales.

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Hiring (3)

How far in advance can I order a unit?

There are no time restrictions as to when you can place an order, however we usually advise 2 days notice to deliver a single standard storage container and 5 working days for a single standard accommodation unit from the day the order was received.  All orders are subject to the availability of stock.

Is there a minimum/maximum hire period?

All hires are made for a minimum initial period of 4 weeks.   There is no maximum length of hire period.

What are the terms of payment?

Payment terms are strictly 30 days from date of invoice unless otherwise agreed.

 

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Pricing (3)

What is included in the quote price?

Your quote will cover your hire and transportation costs. Hire prices quoted are per week and are charged 4 weekly and in advance. All hires are charged for a minimum initial hire period of 4 weeks.

Delivery and collection transportation costs are charged upfront.

Is there a set up charge?

For most units all costs are included in your delivery and collection charges however, in some cases there may be additional charges for more complex installations.

 

What are the terms of payment?

Payment terms are strictly 30 days from date of invoice unless otherwise agreed.

 

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Recruitment (8)

What is a career profile?

A career profile is similar to an online CV and includes details of your skills, experiences, work history and contact details.

You can update your career profile at any time to show new skills that you have developed, courses you have attended or projects you have worked on.

How can I apply for jobs at Mobile Mini?

If you are interested in applying for a specific vacancy which has been advertised, you will need to apply directly on the Mobile Mini Vacancies page and create your own profile.

How do I create a career profile?

To get started visit the Mobile Mini Career page and click on vacancies. Click on a job role that you would like to apply for and enter your name, email address and password.

You will then be asked to upload a copy of CV. The profile account will extract information it recognises as relevant and will populate your profile.

You will be asked to verify that the information uploaded is correct. You can change any details you wish to and you will be prompted to fill out any empty mandatory fields.

How does Mobile Mini use your career profile?

Your career profile is used by the HR Team when they are looking to recruit for a job. They will shortlist for all roles by matching your skills against the requirements of the job. We would recommend that you check our vacancies section to apply for new roles that you are interested in.

How long will the selection process take?

It varies depending on the role. We understand the pressures of looking for work and will do our best to make quick decisions. You can always track your application through the careers page when you login.

How does the interview process work?

We use competency based interviews, psychometric testing and role specific tests depending on the role. You will be given details of any assessment when you are invited to interview.

What is onboarding?

Following acceptance of a job offer the next step involves you completing the online onboarding process. This process allows for new employees to complete all paperwork online. You will receive an email notification inviting you to complete the paperwork.

What is your induction process?

Prior to your start date, you will receive a copy of Mobile Mini’s ‘The Guide’. This guide will provide you with lots of information about Mobile Mini.

You will also will be receive an in-depth induction plan which will be tailored specifically to your role.

If you have any further questions about our recruitment, onboarding or induction processes please contact the HR team on 0808 115 6777 or email recruitment@mobilemini.co.uk.

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Service (7)

What is the hire process?

Once we have received your Purchase Order, your dedicated Account Manager with contact you to confirm the order and delivery requirements. A reservation is then made and confirmed with the nearest branch where your unit will be scheduled for delivery as advised.

You are advised to contact your Account Manager to arrange the collection of a unit.

Am I able to arrange a specific time for delivery or collection?

Due to factors outside of our control (traffic, holdup on sites etc.) we cannot guarantee a specific time of delivery or collection. All units will normally be delivered between 8.00am and 5.00pm. We will always endeavour to meet early/late or am/pm requests but cannot guarantee this and additional charges may apply.

The driver will always call and let you know when they are close to the site. If a driver has to wait onsite to off-load or collect a unit for longer than 30 minutes a waiting charge will apply.

What if my unit needs repairing/servicing?

If you have any problems during the life of hire, please contact your dedicated Account Manager immediately so that we can promptly make the necessary repairs or arrange a replacement.

What happens if the generator/equipment provided breaks down?

We aim to ensure that all our products reach you in good condition. However, if you have any problems, please contact your dedicated Account Manager, who will ensure that any issues are dealt with promptly.

What accreditations do you have?

Please visit “Health & Safety” for full details of our accreditations.

Can Mobile Mini arrange for my storage unit to be emptied?

Before collection it is your responsibility to remove all your personal belongings and dispose of any rubbish. Our drivers will not collect units until they have been emptied and you will be charged should a driver be called out but unable to collect a unit for this reason.

Can you do site visits before delivery takes place?

We will always carry out a site visit beforehand for complex installations or on sites where access may be a concern to ensure that delivery and site set-up runs as smoothly as possible.

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T & C (8)

How long before my unit can be delivered?

Our usual lead time is 2 working days for a single standard storage container and 5 working days for a single standard accommodation unit from the day the order was received. All lead times are subject to the availability of stock.

What if I need to cancel my order?

Any cancellations must be made more than 24 hours prior to delivery, or will incur the full delivery charges.

What happens if my unit is damaged?

The unit will be checked for damages once it has been off hired and we will charge you for any damages incurred during the hire. You can opt to take out our Damage Waiver Plan which will significantly reduce the risk of charges being incurred. Please refer to Damage Waiver  for full details.

What does “Damage Waiver” include?

Our optional Damage Waiver Plan is subject to an excess of £125 on accommodation units only. No excess is charged on storage containers.

Damage Waiver covers:
• Break In*
• Attempted Break In*
• Theft*
• Fire & Flood
• Accidental Damage
• Replacement Keys (we will even drive up to 75 miles to replace your keys)
*A police report is required.

Damage Waiver does not cover:

  • Criminal damage or negligence by the customer
  • Customer’s own property
  • Graffiti
  • Other damage to paintwork
  • Damage that requires a site visit over 75 miles from the nearest branch
  • Damage Waiver is not an insurance.
  • Damage Waiver is not available for Welfare units, Cross Hired units, Steps or Ramps.

For details to take advantage of our optional Damage Waiver simply contact your dedicated Account Manager. Payments for Damage Waiver will then be automatically added to your monthly invoice.

What are the terms of payment?

Payment terms are strictly 30 days from date of invoice unless otherwise agreed.

 

Do you have a copy of your terms and conditions?

Please click here to download our Terms & Conditions

Is there anything that cannot be stored in a container?

Your Account Manager can advise on items that are deemed unsuitable to be stored in our units. In some cases suitable modifications can be made to unit to ensure safety regulations are met.

For health and safety reasons, no hazardous materials can be stored within our units such as, gas bottles, aerosols, paints and flammable goods.

 

How much notice required for a collection?

We ask that you give us at least two working days notice if you wish to off-hire the units. We aim to collect the units within 7 working days from the day you notify us and will let you know if this is not possible.

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